24/7 support

Making sure our gateway works optimally for our customers is the most important thing for us.

That's why we have chosen to prioritize support 100 %. Our support is handled by skilled developers and technicians. The same people who know the system inside out.

Keeping our customers happy requires that they get the help they need.

You are ALWAYS welcome to contact us at SureSMS!

Do you have a question? Do you need some help? Or do you have a new task that we can help you solve?

Take advantage of one of our many support options described below. We look forward to hearing from you!

sms gateway support 24/7 suresms

   Info:
   Our normal opening hours are:
   Monday to Friday 8:00 - 18:00
   Saturday 9.00 - 16.00
   Sunday 10:00 - 16:00

   Phone: 50 322 322

Try it now!

Create a free trial account right away and get 50 free SMSes. No strings attached

Create a test account

Support:
Of course, our support is available 24 hours a day, 365 days a year. Use one of the many options or send us an message via the contact form below and we'll get back to you as soon as possible.

At SureSMS you have many options for getting support for your SMS solution:

Chat Use the little blue box in the bottom corner of the website to chat with us. We're online during normal business hours and often outside of them, and we're happy to answer any questions.

Email - You can write to support@suresms.com with your question.

Ring During normal working hours, you can call 50 322 322. Outside normal working hours, you can call a number that will be provided when you become a customer.

Manual.suresms.com - Is our manual page where you'll find easily accessible descriptions and instructions. Go to the manual

Instructional videos - Both on Manuals and on You Tube you'll find many instructional videos that easily guide you through the different features and options of SureSMS.

For developers, we have created a special website where you can find code samples and documentation.: developer.suresms.com

Remote support

At times, we need to access your computer to provide the best support. Click the blue button to allow us temporary access.

With Team Viewer we can provide direct support

If our customers need more hands-on help, we often use Team Viewer. Through this program we can provide remote support.

This means that even if we're in Glostrup and you're on the other side of the country, we can go straight to your computer and see what's wrong. 

You give us temporary access to your computer by sharing an ID number and password with us. The access is of course temporary and will be deleted as soon as the program is shut down.

Order a 2-way solution!

Already have an account?
Order a 2-way solution from us and get the extra benefits and options that your own solution provides.

Order 2-way solution

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    Visit our Manual website

    To help our customers, we have gathered all instructions and descriptions at manual.suresms.com. Here you can see how our gateway works and get simple, user-friendly instructions for the many features. 

    developer.suresms.com

    SureSMS is made by developers for developers!
    At developer.suresms.com we have gathered documentation and code examples to make it easy to integrate our gateway into your system.

    Watch our how-to videos!

    Are you starting a new feature? Or do you just need to know a little more about how our gateway works? On Youtube we have gathered our instructional videos. Ready to go!

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